We understand that sometimes things just don’t fit exactly to plan but stress less, we’ve got your back!
WHAT IS YOUR RETURN POLICY?
Both returns and exchanges are offered on incorrect sizes
Garment needs to be returned in brand-new condition
(i.e. Please do not do a workout in it before deciding it’s not quite right – due to hygiene reasons, this makes it difficult for us to exchange and return).
I ENTERED THE WRONG SHIPPING ADDRESS, WHAT CAN I DO?
It is very important to add your correct shipping address when you place your order. If you enter the wrong shipping address contact us immediately at launch@sweatandflex.com.au
If we are unable to make the change, you will be responsible for receiving the parcel at the address you entered originally. Sweat & Flextakes no responsibility for goods lost due to incorrect shipping details.
WHAT IF MY PACKAGE WAS RETURNED TO SENDER?
If for any reason your package is returned to us we will re-shipped to you. However, the reshipping may be at an extra cost depending on the reason it was returned to us.
HOW DO I START THE RETURN PROCESS?
If you wish to return your product, please follow these instructions:
Please email us at launch@sweatandflex.com.au to request your Return Authorization Number. Please specify which product you are interested in returning, and the reason for this return. We welcome your feedback!
ARE RETURNS FREE?
You will be responsible for paying for your own shipping costs for returning your item.
HOW LONG DOES IT TAKE FOR ME TO RECEIVE MY REFUND? (If applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Inspection of returns usually take 7-10 business days of the day we receive the parcel, but it might take longer during busy periods. Please email our team at launch@sweatandflex.com.au if you would like to follow up on the status of your return.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
WHY WEREN’T MY SHIPPING FEES REFUNDED?
Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
WHAT IF MY ITEM GETS LOST IN THE MAIL?
Sweat & Flex ships with efficient courier services that provide mail-tracking facilities, and we suggest you do the same when sending your items back to us. We are not responsible for items that are lost or damaged during returns.
WHAT IF I RECEIVE A FAULTY ITEM?
In the rare instance you received a defective or damaged item – we apologize in advance, and we will replace this piece as quickly as possible. Every purchase through Sweat & Flex is covered by a 12 month warranty.
If you need to exchange a piece, send us an email at launch@sweatandflex.com.au with a picture of the faulty item, and our support team will assist you promptly.